1.⁠ ⁠Order Processing Time

• All orders are processed within 1–2 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

• If delay due to high order volume or stock issues, customers will be notified by email/SMS.

2.⁠ ⁠Shipping Time & Delivery Estimates

• Metro Cities: 2–4 business days

• Tier 1 & Tier 2 Cities: 3–6 business days

• Remote Locations / Northeast / J&K: 5–10 business days

Delivery times may vary due to uncontrollable factors such as weather, strikes, logistics delays, or festival seasons.

3.⁠ ⁠Shipping Charges

• Free shipping on prepaid orders above ₹499.

• A standard shipping fee of ₹49 may apply for orders below the free-shipping threshold.

• COD (Cash on Delivery) is also available across most states.

4.⁠ ⁠Order Tracking

• Once your order is shipped, you will receive a tracking link via SMS/email.

• Track the order status anytime through the courier partner’s website or our order tracking page.

5.⁠ ⁠Address Accuracy

Customers are responsible for providing the correct address and contact information.

If the address is incorrect or incomplete, delivery may be delayed or returned. Re-shipping charges may apply in such cases.

6.⁠ ⁠Undelivered / RTO Orders

If the courier marks an order as RTO (Return to Origin) because the customer was unavailable, phone number was unreachable, or address was incorrect:

• We can reship the order after reconfirmation.

• Reshipping fees may apply for COD or prepaid orders.

7.⁠ ⁠Customer Support

For any shipping-related questions or support:

📧 Email: info@absoluteprotein.in

📞 Phone/WhatsApp: +91 86880 53428

Response time: 10 AM – 7 PM, Monday to Saturday